Patient portal app

Dec 29, 2025

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Lab results dashboard

A patient-facing portal designed to centralize health insights, treatment plans, appointments, and recommendations into a unified experience. The platform bridges clinical guidance and everyday action, helping users move from diagnosis to sustained health management.

Scope: Product UX, interaction design, mobile optimization, system design
Platform: Responsive web + mobile app

The process

Healthcare experiences often fragment across appointments, lab results, prescriptions, and communication channels. Patients struggle to:

Track treatment plans
Monitor progress
Prioritize next steps
Stay engaged long-term

The challenge was to create a cohesive system that reduces friction while encouraging proactive participation in care.

Discovery

/research and insights

Mapped the full patient lifecycle from onboarding to long-term treatment adherence to identify friction points and drop-offs.

Discovery

/research and insights

Mapped the full patient lifecycle from onboarding to long-term treatment adherence to identify friction points and drop-offs.

Discovery

/research and insights

Mapped the full patient lifecycle from onboarding to long-term treatment adherence to identify friction points and drop-offs.

Design

/concepts and execution

Developed a modular layout integrating lab insights, scheduling, treatment tracking, and notification systems into one coherent experience.

Design

/concepts and execution

Developed a modular layout integrating lab insights, scheduling, treatment tracking, and notification systems into one coherent experience.

Design

/concepts and execution

Developed a modular layout integrating lab insights, scheduling, treatment tracking, and notification systems into one coherent experience.

Testing & Iteration

/feedback and refinement

Refined prioritization states, calendar interactions, and microcopy to improve comprehension and reduce friction in recurring behaviors.

Testing & Iteration

/feedback and refinement

Refined prioritization states, calendar interactions, and microcopy to improve comprehension and reduce friction in recurring behaviors.

Testing & Iteration

/feedback and refinement

Refined prioritization states, calendar interactions, and microcopy to improve comprehension and reduce friction in recurring behaviors.

Delivery

/handoff and launch

Delivered a responsive experience optimized for mobile usage, ensuring continuity between desktop dashboard and daily health interactions.

Delivery

/handoff and launch

Delivered a responsive experience optimized for mobile usage, ensuring continuity between desktop dashboard and daily health interactions.

Delivery

/handoff and launch

Delivered a responsive experience optimized for mobile usage, ensuring continuity between desktop dashboard and daily health interactions.

Scaling

/growth optimization

Designed the system to support additional services, expanded biomarker categories, and evolving treatment programs while maintaining structural consistency.

Scaling

/growth optimization

Designed the system to support additional services, expanded biomarker categories, and evolving treatment programs while maintaining structural consistency.

Scaling

/growth optimization

Designed the system to support additional services, expanded biomarker categories, and evolving treatment programs while maintaining structural consistency.

Performance at scale

Satisfaction

Score

87%

37+

Countries

37+

Countries

37+

Countries

0K+

Views

0K+

Views

0K+

Views

Languages

17M+

Active users

2021

2022

2023

2024

2025

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